IT Management from the Cloud

Manage your IT from the cloud using our award-winning IT management solutions

SaaS-based IT Help Desk

ServiceDesk Plus On-Demand

  • SaaS-based IT help desk and IT service management software
  • Help desk: self-service portal, knowledge base, request auto routing, notifications, SLA management, email integration, and more
  • Service management: integrated asset management, purchase management, contracts management, and more
  • ITIL support includes out-of-the-box workflows to implement incident, problem, change, and release management with CMDB

Website and Server Monitoring

Site24x7

  • Monitor end-user experience of your web applications and websites from 50+ locations worldwide
  • Displays public status pages for your APIs about your service
  • Monitor applications and web service performance from locations close to your customers
  • Complementary to ManageEngine Applications Manager, which monitors end-user experience from within the datacenter

Application Performance Monitoring

Site24x7 APM Insight

  • SaaS-based application performance monitoring delivered on demand
  • Gives DevOps teams unmatched visibility into behavior of Java, .NET, and Ruby on Rails applications
  • Helps developers better visualize web transactions end to end, with performance metrics of all components starting from URLs to SQL queries
  • Promotes faster identification and resolution of performance degradation issues

Simplified Alarm Management

AlarmsOne

    • Consolidates and intelligently groups all alarms based on host, network device, application, database, and more
    • Gives deeper visibility into each alarm, minimizing downtime and maximizing performance
    • Integrates infrastructure monitoring, cloud monitoring, log analysis, and IT help desk tools
    • Pulls alarms from tools in real time and notifies users in real time via SMS, call, email
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